Piazza Castello is committed to delivering an unparalleled shopping experience in our boutique and online. If you cannot find the answer to your question in the frequently asked questions below, please contact our Customer Service Department.

Where does our cashmere come from?

Inner Mongolia

Where are our garments produced?


How long have we been producing garments?

20 years

Do we offer free shipping?

Yes. For any purchases in the United Kingdom, purchases over £300 in Europe and over £400 in the rest of the world. 

Is our website secure?

We keep payment info and business data safe. Shopify and Shopify Payments is PCI compliant and supports 3D Secure checkouts.

Which payment methods do we accept?

All major credit cards including American Express, Visa, Mastercard, Apple Pay, Google Pay & more.

What is our returns policy?

You may request an exchange or refund of unused items within 7 days of receipt of your order. On receipt and verification of the returned item, we will reimburse your return delivery fee along with the original purchase cost.

Can I return items purchased online in-store?

Yes. As long as it is within 7 days of purchase, you hold a valid receipt and the item has not been worn or damaged. Please check opening times before visiting the store.